Shipping & Delivery
Every Halo smart toilet ships free, curbside, anywhere in the lower 48 states. No surprise freight charge at checkout.
What it costs
| Destination | Cost | Service |
|---|---|---|
| Lower 48 states | Free | Curbside freight delivery |
| Alaska & Hawaii | Quoted | Contact us before ordering |
| Canada & international | Not yet available | — |
How long it takes
In-stock models
Our first production run is 300 units. Those units are in transit and land in Dallas–Fort Worth at the end of October 2026. In-stock models ship within 3 business days of landing, in the order reservations were placed.
Made-to-order models
Every other model in the catalogue is built for you at the factory after you order. Build and transit take 3 to 4 weeks door to door. You get a tracking number the day it ships.
What curbside delivery means
A packed smart toilet is heavy, typically 95 to 130 lb depending on the model. It travels by freight, not by parcel courier, and the carrier brings it to the curb or driveway at your address. The driver is not able to carry it inside or upstairs.
- The carrier calls you to schedule a delivery window. Answer that call, or the shipment sits at the terminal.
- Have a second person ready to move the carton indoors.
- Inspect the carton before you sign. Note any crushing or puncture on the delivery receipt.
Damage in transit
Freight damage is rare but it happens. If a carton arrives visibly damaged, write the damage on the delivery receipt before signing and photograph it. Send the photos to us within 48 hours and we replace the unit. A clean signature on a damaged carton makes a freight claim very hard to win, so the note on the receipt matters.